- Overview
Linernest is committed to providing customers with a clear and simple return and refund process.
This Refund and Return Policy applies to purchases made through the following channels:
Website:
www.linernest.com
Brand:
Linernest
Email:
techsupport@linernest.com
This policy applies to customers purchasing Linernest products within applicable European markets.
- Payment Methods
Linernest online shopping supports various common payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported e-wallet payment methods
Refunds will be processed using the original payment method used by the customer at the time of purchase.
Processing times may vary depending on the payment service provider and the customer’s financial institution.
- Right of Withdrawal
Customers located in applicable EU consumer markets are entitled to a statutory 14-day right of withdrawal.
Customers may withdraw from the purchase within 14 days of the day they receive the goods (or the day a third party designated by the customer, other than the carrier, receives the goods).
To exercise the right of withdrawal, customers must contact Linernest via email:
Email:
techsupport@linernest.com
Customers should provide the following information:
Order number
Customer name
Contact details
Withdrawal request
Upon receipt of the request, Linernest will provide return instructions where applicable.
- Return Address
For approved returns, customers should ship the product to:
Return Address:
Before shipping any return package, customers should contact Linernest to obtain relevant return information.
- Return Conditions
Customers are asked to ensure that returned products are in suitable condition.
Returned items should include:
The purchased product
Original product packaging (if applicable)
Any accompanying accessories or components
If the product has been used beyond what is necessary to inspect the goods, applicable legal provisions regarding the diminution in value of the product may apply.
- Damaged or Defective Products
If a customer receives a product that is damaged or defective upon delivery, please contact Linernest after receiving the order. Customers are required to provide the following information:
Order number
Description of the issue
Photos showing the condition of the product
Email address:
After reviewing the provided information, Linernest will arrange an appropriate solution, such as:
Processing a refund
Arranging an exchange
For damage incurred during transit, customers do not need to return the damaged item prior to the case assessment; providing photos for review is sufficient.
- Shipping and Delivery Information
Linernest partners with the following reputable logistics carriers:
DHL Priority
FedEx Priority
UPS Priority
Orders shipped to Germany and other European destinations typically take:
5–12 business days
Once the order has shipped, Linernest will send tracking updates to the email address provided at checkout.
Tracking notifications may include:
Shipping confirmation
Arrival at the logistics processing center
Local delivery progress
- Order Delays
If the delivery time exceeds the standard timeframe, customers may contact Linernest for assistance.
Linernest will verify the shipment status and communicate with the relevant carrier to understand the situation.
After assessing the circumstances, Linernest will determine an appropriate solution, which may include:
Arranging a reshipment
Processing a refund
The specific solution will depend on the details of each individual order.
- Refund Processing
Once a refund request is approved, Linernest will issue the refund using the original payment method used at checkout.
Supported payment methods include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Applicable e-wallet payment methods
The time it takes for the refund to be credited varies depending on the payment method and financial institution.
- Order Cancellation Requests
To cancel an order, please contact Linernest as soon as possible.
We will review cancellation requests based on the order’s current processing status.
If the order has already entered the shipping process, the customer may proceed according to the applicable return procedures.
- Contact Information
For questions regarding refunds, returns, or order assistance, please contact:
Email: techsupport@linernest.com
Our customer support team will review your inquiry and respond within 24 hours.