- General Information
These Terms and Conditions apply to purchases made via the following channels:
Website: www.linernest.com
Operating Brand: Linernest
Email: techsupport@linernest.com
By placing an order on the Linernest website, the customer acknowledges having reviewed and accepted these Terms and Conditions prior to completing the purchase.
These Terms and Conditions govern the relationship between Linernest and the customer regarding product purchases, order processing, shipping arrangements, returns, and customer support.
- Product Information
Linernest offers shower curtain products through its online store.
We provide product descriptions, images, dimensions, colors, and other relevant details to help customers understand the products before placing an order.
It is the customer’s responsibility to carefully review product information before completing a purchase.
- Orders and Contract Formation
When a customer submits an order via the Linernest website, it is considered an offer to purchase the selected products.
Upon receipt of the order, Linernest will process it and send an order confirmation to the email address provided by the customer.
A purchase agreement is formed when Linernest confirms acceptance of the order.
Linernest reserves the right to refuse or cancel orders if necessary due to errors in product information, payment issues, or other circumstances affecting order processing.
- Pricing and Payment
All prices displayed on the Linernest website are listed in the applicable currency and include all legally required charges.
The customer agrees to provide accurate information when placing an order.
Payment must be completed before order processing begins.
- Shipping and Delivery
Linernest partners with reputable logistics carriers, including:
DHL Priority
FedEx Priority
UPS Priority
Orders are typically processed and delivered within the following timeframes:
Within Germany and to European destinations: approximately 5–12 business days.
Actual delivery times may vary depending on the destination, carrier processing procedures, local delivery arrangements, public holidays, or other factors affecting transport.
Once the order has shipped, Linernest will send tracking updates to the email address provided by the customer at checkout. Logistics tracking notifications may contain important information regarding delivery milestones, such as:
Order shipment confirmation
Arrival at a logistics processing center
Local delivery progress
Customers are responsible for providing accurate contact details and delivery information when placing an order.
- Delivery Delays
If the delivery time exceeds the standard timeframe, customers may contact Linernest for assistance.
Linernest will verify the delivery status with the relevant carrier and assess appropriate solutions based on the specific circumstances of the order.
Depending on the findings, potential solutions may include reshipment or a refund.
- Transfer of Risk and Ownership
Ownership of the purchased goods remains with Linernest until full payment has been received.
For consumer purchases within the applicable EU market, the risk of loss or damage to the goods transfers to the customer upon actual receipt of the goods by the customer (or by a third party designated by the customer, other than the carrier).
- Right of Withdrawal
Customers located in EU consumer markets have the right to withdraw from their purchase within 14 days without giving any reason.
The withdrawal period begins on the day the customer (or a third party designated by the customer, other than the carrier) receives the goods.
To exercise the right of withdrawal, the customer must contact Linernest via email:
Email:
techsupport@linernest.com
The customer should provide:
Order number
Customer name
Contact details
Withdrawal request
Upon receipt of a valid withdrawal request, Linernest will provide further instructions regarding the return process.
- Returns and Refunds
Returned products must be sent back in accordance with the instructions provided by Linernest.
Customers are advised to take reasonable care of the products prior to returning them.
Upon receipt and inspection of the returned goods, refunds will be processed in accordance with applicable legal requirements.
Refunds will generally be issued via the original payment method.
- Damaged or Defective Products
If a customer receives a product that is damaged upon delivery or has a manufacturing defect, they may contact Linernest after receiving the order.
Customers should contact:
Email:
techsupport@linernest.com
Customers may be required to provide:
Order number
Description of the issue
Photos showing the condition of the product
Linernest will review the situation based on the information provided and arrange an appropriate solution, which may include a refund or product replacement.
- Customer Responsibilities
Customers agree to:
Provide accurate order information
Carefully review product details before purchasing
Use purchased products for their intended purpose
Provide accurate contact details for order-related communication
It is the customer’s responsibility to ensure that the delivery information provided at checkout is complete and correct.
- Limitation of Liability
Linernest assumes obligations arising from applicable law and these Terms and Conditions.
Linernest shall not be liable for delays or interruptions caused by circumstances beyond its reasonable control (including carrier delays, public holidays, or events affecting shipping services).
Nothing in these Terms and Conditions limits rights that cannot be excluded under applicable consumer protection laws.
13. Intellectual Property
All content displayed on the Linernest website (including text, images, and other materials created or provided for the site) is intended for the operation and presentation of the Linernest online store.
Customers may not copy, reproduce, distribute, or use the website content for commercial purposes without appropriate authorization.
- Governing Law
These Terms and Conditions are governed by the applicable laws of Germany and relevant EU regulations.
Mandatory consumer protection rights applicable in the customer’s country of residence remain unaffected.
- Changes to Terms
Linernest may update these Terms and Conditions from time to time to reflect changes in business operations or legal requirements.
The latest version will be published on this page, indicating the effective date.