- Introduction
Linernest respects the privacy of visitors to our website and customers who purchase our products.
This Privacy Policy outlines how Linernest collects, uses, stores, and manages personal information when customers visit our website, place orders, contact us, or use related services.
This Privacy Policy applies to the following website:
as well as all related services provided by Linernest.
- Data Controller
In accordance with applicable data protection laws (including the EU General Data Protection Regulation (GDPR) 2016/679), the data controller responsible for processing personal data is:
Brand Name: Linernest
Website: www.linernest.com
Email: techsupport@linernest.com
Linernest determines the purposes and means of processing personal information collected through this website and customer service channels.
- Personal Information We Collect
When customers interact with Linernest, we may collect personal information necessary to provide products and services, including:
Name
Contact details
Email address
Phone number
Billing information
Shipping information
Order details
Records of customer inquiries and communications
We collect only the information that is relevant and necessary for the purposes described in this Privacy Policy.
- How We Use Personal Information
Linernest may use personal information for the following purposes:
Processing and managing customer orders
Providing customer support
Communicating regarding inquiries or purchases
Managing accounts and transaction records
Improving website services and the customer experience
Fulfilling applicable legal and regulatory obligations
The processing of personal information is limited to legitimate purposes related to our business operations.
- Payment Processing
Linernest uses Stripe as its payment processing service provider to handle customer payments.
When customers complete a purchase through our website, certain payment-related information may be processed by Stripe in accordance with its own privacy practices and applicable regulations.
Linernest does not store full payment card details. Payment information is processed through Stripe’s payment processing services.
For more information about Stripe’s privacy practices, customers may consult Stripe’s official privacy policy.
- Cookies and Website Data
Linernest may use cookies and similar technologies to support website functionality, understand website usage, and improve the browsing experience. Cookies may collect the following information:
Browser type
Device information
Website interaction data
General usage information
Customers may manage their cookie preferences via browser settings, where applicable.
- Data Retention
Linernest retains personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations.
Different categories of information may be retained for varying periods:
Order and transaction records
In accordance with applicable German commercial and tax regulations, order-related information, invoices, and transaction records may be retained for up to 10 years.
Customer communication records
Records of customer inquiries and communications are retained for a reasonable period necessary to handle customer service requests and maintain business records.
Website usage information
Certain website-related information may be stored for a limited period based on operational requirements and applicable data protection rules.
Upon the expiration of the applicable retention period, personal information will be reviewed and either deleted or anonymized, as appropriate.
Data retention practices adhere to the GDPR principles of “purpose limitation” and “storage limitation.”
- Sharing of Personal Information
Linernest shares personal information only when necessary for legitimate business purposes, including with:
Payment processing service providers (e.g., Stripe)
Service providers supporting website operations
Professional advisors or regulatory bodies as required by applicable law
Third parties receiving personal information are required to handle such information in accordance with applicable data protection requirements.
- International Data Processing
Some of the service providers used by Linernest may process information outside the European Economic Area (EEA).
Where applicable, we implement appropriate safeguards to ensure compliance with relevant data protection requirements.
- Customer Data Protection Rights
Under applicable data protection laws, customers may have the following rights:
The right to request access to personal information
The right to request the correction of inaccurate information
The right to request the deletion of information, where applicable
The right to request a restriction on processing
The right to object to specific processing activities
Requests regarding personal information may be submitted via:
Email:
techsupport@linernest.com
Linernest will review such requests in accordance with applicable legal requirements.
- Data Security Management
Linernest implements appropriate organizational measures when handling personal information and manages customer data in accordance with applicable data protection requirements.
Access to personal information is restricted to purposes related to service operations and the handling of customer requests.
- Information Regarding Children
Linernest’s websites and products are intended for general consumers.
We do not knowingly collect personal information from individuals who are not authorized to provide such information under applicable law.
- Changes to This Privacy Policy
Linernest may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or website services.
The latest version will always be posted on this page, indicating the effective date.